General Manager

Blackfinger Coffee Roasters is a queer owned co-op cafe/roastery opening on the west side of Camberwell in the iconic railway arches. We are a small, no-fuss, down to earth team of 3 looking for a GM/CM looking to take on ownership of the cafe and site in our spot in Camberwell. Please check out our website to learn more about us: https://blackfingercoffee.co.uk

This is a hands-on role, the GM should expect to be on shift working at least 2/3 days a week with members of the team.

Supplier Management

· Liaise with existing suppliers for stock and/or help forge new supplier relationships

o Coffee (our head of coffee/roastery)

o Milk/soft drinks/pastries (external suppliers)

o Water filtration and Espresso machine maintenance

o Toiletries/sanitary items (external suppliers, subscription?)

· Liaise with head of coffee for retail sales in café

o Coffee bags

o Equipment for sale to public

Employee Management

· Timesheets

o Track employee hours and report to director at EOM

· Training (important)

· Reporting potential HR events to director (important)

· Hiring process (full responsibility, requires approval by director)

· First point of contact for café employees

Café management

· Ensure open and close of café is done by either a partner/GM

· H&S checklist

· Ensure cleanliness at all times (create and manage the rota)

· Handle customer disputes (important – flexible on dynamic between GM&director to public)

· Ensure excellent drink quality (your own standards should be high and you should be holding other partners and staff to those standards - you're the boss!)

What do we give back?

BFCR is a co-op, which means your pay if you choose to become a partner with us will be the same as the director and the other partners. We are also offering equity in the business for the right person (we sell you a portion of the business based on your hours worked at our AGM). That means you get a portion of every sale you make at the cafe, and every wholesale deal the roastery does.

If you think we're a good cultural fit for you - and you're looking to work with a business that respects you as more than a line on a spreadsheet - reach out to us!